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AI VOICE CONVERSATIONS

Practice any conversation
before it counts.

Realistic AI characters. Real voice conversations. Instant scoring. Unlimited practice. All before a real customer interaction.

LemonadeLXP Platform LemonadeLXP Platform
AI CHARACTERS

Create realistic customer personas
in seconds.

Define backgrounds, goals, personalities, challenges, and voice styles to create realistic customer interactions.

Background traits — high school teacher, planning to buy a home, stable employment
Goals — buy a home, understand mortgage options, get pre-approved
Challenges — mortgage terminology, affordability concerns, too much information
Personality — thoughtful, cautious, detail-oriented
AI generates Character
Generated customer persona — Michael Chen, first-time homebuyer
PRACTICE ANY SCENARIO

One platform.
Practice every customer interaction.

1

Cross-Sell

Personalized recommendations

2

De-Escalation

Complaint handling and empathy

3

Compliance

BSA/AML disclosures and KYC

4

New Accounts

Consultative account opening

5

Digital Banking

Feature demonstrations

Cross-Sell De-Escalation Compliance New Accounts Digital Banking
1

Cross-Sell

Personalized recommendations

Cross-Sell
2

De-Escalation

Complaint handling and empathy

De-Escalation
3

Compliance

BSA/AML disclosures and KYC

Compliance
4

New Accounts

Consultative account opening

New Accounts
5

Digital Banking

Feature demonstrations

Digital Banking

30+ Voices

Choose from a wide range of voices, accents, tones, and speaking styles to create realistic customer interactions.

Character voice selection — choose from 30+ voices

Custom Evaluation Criteria

Evaluate conversations against your institution’s standards, including compliance, product knowledge, discovery skills, and customer service.

Custom scoring criteria with point weighting
ONE PLATFORM

Build. Practice. Score. Improve.

1. Create Personas

Define customer backgrounds, goals, challenges, and voice styles.

2. Practice Conversations

Engage in realistic voice conversations with AI characters.

3. Get Instant Feedback

Score performance against custom evaluation criteria.

4. Improve & Repeat

Build confidence through unlimited practice and coaching.

See AI Conversations in Action

Book a Demo